After the transfer I received a recorded message that the department was presently closed and no business hours were indicated in this message.Īfter this I called the same number again and selected the call back option. It was established that this agent was unable to help and the agent suggested to connect me to the proper department. None of this applied for a new customer and I selected an option to buy additional services. I selected this option and it took me to a menu that was clearly for an existing customer. One of the options was for a new customer. ![]() I called back the next morning and I was given many options. ![]() After we set up the account the Roger's representative had issues with the Roger's site and was unable to give me a quote but suggested to call back the next morning using my newly created account number. (Not sure how you can get a Roger's service if you don't drive) I ended up supplying my license for identification. Apparently it was not possible to use this government issued ID as Rogers requires a driver license. I indicated that she no longer drives and her license was replaced with a provincial identification card. During this set up which I did on behalf of my mother I was asked for her driver license. Incorrectly I was informed that I had to set up an account first. An option was given to me for a call back. I called last night and spend substantial time on the phone. I am trying to get Rogers Internet into my mother's senior home.
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